Safety on Nicole - nicolestore.it
nicolestore.it is the one and only official online portal of Nicole, a family-run business founded in 1992 our owner Nicoletta Tonioli. Today, it is a registered trade mark with a unique physical location in Forlì and serves customers all over the world, thanks to the digitalization of the business initiated over 15 years ago by her son, Francesco, and reliable and fast delivery services in collaboration with top shipping companies.
In the development of the nicolestore.it website, initially as a simple showcase portfolio for the physical store in Forlì, and later as a full-fledged online sales portal, our primary goal has always been the security of visitors and customers. From the very beginning, we have offered a website completely protected by SSL technology. Every piece of data entered on this site, such as email, delivery and billing addresses, and payment information, is protected, encrypted, and invulnerable. On the administrative side, we are always vigilant about consumer protection updates and innovations in payment methods, and that's why we offer customers only fully traceable and readily accessible payment methods.
Placing an Order
Placing an order for one or more products from the Nicole design store selection on nicolestore.it is a simple process. Depending on your needs, customers have the option to place an order using the methods listed below.
Online Orders
As with any online shop, you can proceed with your purchase by adding selected products to the cart and clicking the "add to cart" button. You can then follow five simple steps to provide contact, delivery, billing details, choose a courier, and select your preferred payment method.
Phone Orders at +39 349 56 31 907
For the convenience of many long-standing customers and to ensure a more personal and tailored experience, we accept orders over the phone. A simple phone call to +39 349 56 31 907 will connect you to our customer service, which will take note of the items you wish to order and assist in arranging your preferred payment method.
Email, Chat, and WhatsApp Orders
In this age of instant messaging, it would be a missed opportunity not to use modern communication methods to connect with our customers. We are available on various platforms to provide adequate assistance. You can use the black chat box at the bottom right of each page to access the site's chat or contact us via WhatsApp at +39 349 56 31 907 or via email at nicole@nicolestore.it.
In-Store Purchases
If you have the opportunity to visit Forlì, we would be pleased to welcome you to our physical store. The beloved old store, with its showcases, furniture, displays, and everything else, which we just can't part with, awaits you in the center of Forlì, Italy. It is enriched with all the offerings of this online shop. If you plan to visit us, please refer to the "Who & Where We Are" page for details on opening hours, special hours, addresses, and more.
Order Processing
Once an order is placed and payment is confirmed, the merchandise is set aside and the preparation process begins. Shipments are made exclusively via tracked and insured express couriers that deliver packages in just a few days, often within 24 hours or less from the date of shipment. For quality reasons, Nicole - nicolestore.it does not use postal services for domestic or international shipments. If you wish to learn more about shipping, please visit the dedicated section.
Payments
After selecting your preferred shipping method, for online orders, the website will display a page where you can choose your preferred payment method for the transaction. All payment methods listed here are available for all types of orders. Nicole - nicolestore.it accepts only highly secure payment methods for the protection of both consumers and our business. Therefore, we accept only easily traceable and quickly refundable payment methods.
Credit, Debit, and Prepaid Cards
We accept Credit and Debit Cards using the EU PayPlug payment module. PayPlug is the online POS system promoted and recommended by the European Union, which strictly adheres to e-commerce guidelines focused on consumer protection. This payment method may require two-factor authentication via SMS or bank app notification, depending on the security settings chosen by the customer.
- All transactions involving Credit or Debit Cards, as well as the entire website navigation, are protected with high levels of SSL encryption.
- With this payment method, you can transact with national and international cards from Visa, Mastercard, Banco Posta, Poste Pay, Carta Flash, and Prepaid Cards.
- Payment processing is instant, and for orders with available merchandise, it initiates the packing and shipping process, which can sometimes occur on the same day.
American Express
We conveniently accept payments through American Express.
Satispay
Thanks to your Satispay account, you can make your payment directly from your smartphone, securely following the instructions provided by the Satispay payment module once you have selected this payment method. The transaction is securely completed through the Satispay app, and the merchandise is immediately prepared for shipment.
PayPal
Due to the widespread use of this payment method, Nicole - nicolestore.it continues to offer PayPal platform payment services. The transaction is securely completed through PayPal payment pages. Payment is not collected until the courier has issued the shipping note.
Bank Transfer
We accept payments via bank transfer. Once you select this payment method, you will be redirected to a webpage with all the details needed to complete the transaction. These details will also be sent to the email address provided during order placement.
Cash Payment Without Fees (in Italy)
We accept cash payments. After selecting the "pay in cash at an acceptance point" payment method and confirming your order, you will receive a QR code to complete the payment at authorized Mooney and SisalPay acceptance points, such as tobacco shops, ACI centers, and service centers. The payment is completely free for customers, as Nicole - nicolestore.it has a registered collection account.
Cash on Delivery (in Italy)
For customers who cannot make electronic payments, we offer the option of cash payment at tobacco shops and service centers. New road transport regulations do not allow shipments on cash-on-delivery terms to be insured for the value of the merchandise, making it risky for us to ship goods using this method. With over 700 positive reviews and an impeccable track record over the years, serving over 15,000 satisfied customers, we have discontinued the cash-on-delivery option, opting instead to insure all shipments and trusting in the complete confidence of our new customers.
Payment in 30 Days, in 3 or 4 Installments
We offer our customers some of the most popular installment payment methods available in Italy (scalapay) and Europe (oney). These payment methods are commission-free, and customers can choose to split payments into 3 or 4 installments or delay payment by 30 days. The availability of these options depends on the chosen payment method.